RAGGuide for managers

What is RAG and when your company needs it (and when it does not)

RAG makes AI search your documents before answering and cite the source. Try it in a live demo and work out what it costs and when it pays back.

In this article
Internal policy assistantExample BankDemo
Try:

5 fictional documents · 14 indexed chunks

Chunks found

Answer

Pick a question or type your own.

What a good RAG does

  • Cites document and section
  • Ignores expired versions
  • Says "I don't know" without a source
Demo with fictional documents. It matches words and synonyms inside your browser; a real system uses embeddings and a language model. Nothing you type is sent or stored.

How it works inside

SME Credit ManualSME creditComplaintsKYCFees§4.1 Collateral ≤ 50k§4.2 Collateral > 50k§4.3 Documents§4.5 Approval

What collateral does a USD 80,000 SME loan need?

Example with fictional documents

  1. 1Current documentsOnly current versions are loaded: manuals, policies, contracts. Each with an owner and a date.
  2. 2Split into partschunkingEach document is cut into parts of one or two paragraphs. Each part remembers its document and section: that is where the citation comes from.
  3. 3Sort by meaningembeddingsEach part is placed on a map according to what it is about. Parts on the same topic end up together, even if they use different words.
  4. 4Find the closestsemantic searchThe question is placed on the same map. The system takes the closest parts: here, the collateral rules in the credit manual.
  5. 5Answer with the sourcelanguage modelThe AI writes using only those parts and shows the cited section. If nothing is close, it says it does not know and hands over to a person.

Example in a family company

It is not only for banks. In a distributor, the sales rep needs the current price list or the return policy while the customer waits.

Example: a sales rep checks the price list

Today

  1. 1Customer asksPrice and returns
  2. 2Rep callsThe office
  3. 3Someone checksWhich list is current
  4. 4~20 minAnswer (example)

With RAG

  1. 1Rep asksIn the internal chat
  2. 2SearchCurrent lists only
  3. 3AnswerCites "May list · §2"
  4. 4~1 minAnswer (example)
Example times, not measured. Measure them in your company before and during the pilot.

Does your case need it?

4 questions to decide

Question 1

Is the answer in internal documents: policies, manuals, contracts?

RAG, fine-tuning or prompt only

CriterionRecommendedRAGFine-tuningPrompt only
What it doesSearches your documents and answers with themAdjusts the model with your examplesYou paste instructions and context by hand
When a document changesRe-index that documentRetrainEdit the prompt
Cites the sourceYes, document and sectionNoOnly what you pasted
Document volumeThousands of pagesNot meant to store documentsWhatever fits in the context
Best forPolicies, contracts, manualsTone, format, repetitive tasksTests and small cases

RecommendedRAG

What it does

RAG
Searches your documents and answers with them
Fine-tuning
Adjusts the model with your examples
Prompt only
You paste instructions and context by hand

When a document changes

RAG
Re-index that document
Fine-tuning
Retrain
Prompt only
Edit the prompt

Cites the source

RAG
Yes, document and section
Fine-tuning
No
Prompt only
Only what you pasted

Document volume

RAG
Thousands of pages
Fine-tuning
Not meant to store documents
Prompt only
Whatever fits in the context

Best for

RAG
Policies, contracts, manuals
Fine-tuning
Tone, format, repetitive tasks
Prompt only
Tests and small cases
For questions about internal documents that change, RAG is usually the starting point. Fine-tuning and RAG can be combined.

More detail in RAG vs fine-tuning.

What it costs and when it pays back

The AI model is the cheapest part. What decides it is the preparation, the hosting and how much time your team saves.

What it costs and when it pays back

Model that writes the answer
3,000
4 min
8 USD
10,000
150 USD
12,000 USD

Monthly costUSD 152.05

  • AI model (tokens) · the cheapest partUSD 2.051 %
  • Hosting and search databaseUSD 150.0099 %

Tokens: the unit AI providers bill for the text the model reads (input) and writes (output). OpenAI puts 100 tokens at about 75 English words.

Inside the model: Reading documents USD 1.20 (58 %) · Writing USD 0.75 (37 %) · Indexing USD 0.10 (5 %)

Value of the time savedUSD 1,600200 h per month
Net savings per monthUSD 1,448
Pays back in8.3 monthsestimated

With a preparation cost of USD 8,000 to 20,000 (example range): 5.5 to 13.8 months.

Public prices per million tokens, OpenAI API pricing, checked 2026-10-11 (standard rate, short context): text-embedding-3-small USD 0.02; gpt-6-luna USD 0.10 / 0.50; gpt-5.6-luna USD 0.20 / 1.20; gpt-6.1-sol USD 2.00 / 10.00 (input / output).

Assumptions: 500 tokens per page (about 375 words; OpenAI estimates 100 tokens ≈ 75 words in English); per question, about 50 tokens to index it, 4,000 input and 500 output tokens. Preparation, hosting, minutes saved and cost per hour are example values: replace them with yours. For reference, Ecuador's 2026 basic wage is USD 482 per month, about USD 3 per hour: the real cost of a credit officer or a sales rep is higher.

Customer data in Paraguay and Ecuador

If the assistant will read complaints or customer files, review this with compliance before indexing. For banks and cooperatives: AI for banks and fintech in Paraguay and AI for banking and cooperatives in Ecuador.

Nov 2027

Paraguay, fully enforceable: November 2027. Personal Data Protection Law 7593/2025 takes effect 24 months after its publication on 2025-11-27 (art. 57). It includes rules on security and transfers.

Source: Law 7593/2025, BACN (official text)

2026-01-28

Ecuador: the SPDP issues its rule on domestic and international transfers of personal data (Resolution SPDP-SPD-2026-0004-R). Relevant if an AI provider processes data outside the country.

Source: SPDP, official resolution

Third-party summaries: Ferrere on the Paraguayan law and Corral Rosales via vLex on the Ecuadorian resolution.

How to start

Before implementing RAG in your company

Example pilot, with deliveries every 2 weeks

  1. Week 1-2Documents and test questionsInventory, version clean-up and permissions.KPI: test set approved by the team
  2. Week 3-4First version with one teamIndexing, search and cited answers.KPI: % correct answers on the test set
  3. Week 5-6Real use and decisionTuning from feedback and a go/no-go to scale.KPI: time per query vs. today

Frequently asked questions

What does RAG stand for?

Retrieval-augmented generation: before answering, the system searches your documents and passes only the relevant pieces to the model.

When do I NOT need RAG?

When answers fit in a few fixed rules, when information rarely changes, or when the model general knowledge is enough.

Is RAG the same as training a model?

No. RAG does not modify the model: it gives it context on each query. Training or fine-tuning changes model weights and is a different, slower and more expensive project.

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