Pilot · weeks 1 to 4
- Week 1Number and opt-inVerified account, dedicated number and a consent record.KPI: Opt-in logged
- Week 2TemplatesMeta approval for frequent notices: payment, delivery, appointment.KPI: Templates approved
- Week 3IntegrationStock, order or balance lookups from the chat.KPI: No copy-paste
- Week 4Team and handoffShared inbox, roles and handoff to a person with history.KPI: First response time measured
Before you start